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Role of ICT Infrastructure in Public Service DeliveryAuthors: Y Pardhasaradhi,R K Bagga, K S Vijaya Sekhar Conference: www.csi-2013.org (ICT and Critical Infrastructure 2013) Pages: 47-52 Date: 2013-12-13 Report no: IIIT/TR/2013/96 Abstract‘Infrastructure’ is relevant to many sectors agriculture, health, education, transportation, energy and technology. The infrastructure that we are referring here is directly related to Information and Communication Technologies (ICTs). The government role is to ‘serve citizen’ and ‘govern’ smoothly and deliver public services efficiently. With two decades of ICT experience, Indian governments designing effective ways of communications to reach the masses. Nevertheless, Andhra Pradesh became most emerging state in eGovernance implementation in very short period. There are still few obstacles to set up required ICT infrastructure for government to deliver public services via multiple channels. One way is providing online services using ICT and this study emphasizes ICT resources and infrastructure issues. The outcomes discuss citizen’s perceptions and experiences while accessing online services. Full paper: pdf Centre for Others |
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