IIIT Hyderabad Publications |
|||||||||
|
Role of eHRM in Public Service DeliveryAuthors: K S Vijaya Sekhar,Y Pardhasaradhi Conference: 2nd National Conference on Market, State and Society in Emerging India (NC-JKSHIM-MSSEI 2013) Date: 2013-12-29 Report no: IIIT/TR/2013/95 AbstractTechnology development, around the globe setting up a benchmark for future generations coining two phrases namely, pre and post digital era. Organizations which are maintaining manual book records, processing applications are looking for computerization for better service delivery. Thus, governments using Information and Communication Technologies (ICTs) are becoming champions in the delivery market. In the process, the additional efforts adopted by government officials transforming from conventional stage to ICT phase is commendable. Henceforth, citizens are able to avail transparent and speedy services with multiple options. If it be an employee, business person, student, worker or a teacher; all sets of people availing government services using somewhat technology whether it is to access information or to avail a service or to make a transaction. India has several organizational constraints when comparing to other developed countries some of them are: socio-cultural, geographical, infrastructural and other resources. One aspect is that overcoming such barriers by governments and implementers of electronic governance projects more important in delivering efficient services. The paper highlights such issues by enlightening primary survey results and possible solutions. Full paper: pdf Centre for Others |
||||||||
Copyright © 2009 - IIIT Hyderabad. All Rights Reserved. |