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Analysis of FinTech Mobile App Usability for Geriatric Users in IndiaAuthors: Neeraj Mathur,LALIT Mohan Mohan,Sai Anirudh Karre,Y.Raghu Babu Reddy Conference: In proceedings of the 4th International ACM In-Cooperation HCI and UX Conference (CHIuXiD), March 2018, Yogyakarta, Indonesia, Location Yogyakarta, Indonesia Date: 2018-03-23 Report no: IIIT/TR/2018/142 AbstractThere has been a significant rise in FinTech mobile app offerings in India for the past 3-4 years. These mobile apps have become disruptive means of managing daily financial transactions. Given the variety of offerings, the usability of these FinTech applications across different age groups is still unclear. In this paper, we explore the usability of FinTech mobile apps across different age groups through a quantitative survey and a more focused study on factors impacting the geriatric population on adopting FinTech mobile apps in India. In addition, we propose a framework called UMETRIX to evaluate the usability of mobile apps to determine the adoption rate among geriatric population. Full paper: pdf Centre for Software Engineering Research Lab |
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